About TOTO

Our mission is to help you find joy in your home. So what makes us tick?

Inspiration comes from the most unexpected of places. A friend. A good shower. Sitting on the toilet perhaps? For W.Atelier, it’s you. When we aren’t busy building homes, you’ll find us building new friendships over a cuppa with people like you. It is through the joy of serving you that W.Atelier founders found passion in their vocation and pushed us through our most difficult moments and became our singular purpose; our Ikigai.

In emulating the Japanese values of commitment and quality, our principal TOTO became a strong right arm. Together, we brought the best of Japanese innovation and technology into your homes for over two decades and counting.

You have become our Ikigai. Now it is our commitment to help you find yours.

WHY W.ATELIER?

OUR PASSION

We love seeing customers’ smiles and it becomes an inspiration for us to wake up in the morning.

OUR CONTRIBUTION

We aspire to help people achieve their Ikigai through their homes.

OUR STRENGTH

W.Atelier has specialised expertise of TOTO products and a customer support team dedicated to only one purpose; customer service.

OUR CLIENTS

W.Atelier has a vast number of customers (and counting!) who have trusted us with their homes. You can trust us to serve your best interests.

OUR SERVICES

COUNT ON US

We are here to ensure your satisfaction for every product, from installation to finishing. Our technicians are specially-trained and equipped with the right tools, expertise and parts tailored for every TOTO product.

WE GO THE EXTRA MILE

We will climb mountains and trek into jungles just to reach you. Our mobile team is here to serve you no matter where you are in Malaysia. You deserve to get the best care from the professionals.

LEVEL UP IN STYLE

We help you stay in touch with the latest trends and keep your home up-to-date. Upgrade your old TOTO products to the latest collection and enjoy an additional rebate just for you.

THE REAL DEAL

Your home should only showcase the real deal. Our W.Atelier genuine parts are manufactured to TOTO’s exacting standards. Whenever servicing is needed, we will only use brand-new and original TOTO parts.

FIVE SENSES SHOWROOM

Step into our showroom and have your five senses pampered. Enjoy seeing, touching, feeling and listening to our products. Enjoy the complimentary snack, drinks and Wi-Fi that we’ve prepared to make your visit comfortable.

PEACE OF MIND

When you purchase TOTO products, you also enjoy our service guarantee and no-cost replacement against any manufacturing defects. We give you a warranty of up to 12 months so you can have peace of mind.