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277 Westfield, Newmarket.

20 Nov 2019 by Tile Warehouse

Tile Warehouse were requested to supply 8000m2 of Greek 'Volakas' Marble to the floors of the 277 Westfield Mall in Newmarket, Auckland currently being refurbished. 

This project is being managed by the Managing Director, Neville Colbert & Commercial Manager, Stephan Englebrecht.


An interview with Neville Colbert, MD, Tile Warehouse, April 2019.

How did the project come to pass by Tile Warehouse?       

We have been working with Westfield/Scentre Group (SG) for over 7 years with different flooring/Marble options for the revamp of 277 so there had been a lot of interaction. Prior to this, we had supplied tile to a number of Westfield's across NZ.


Why did Scentre Group chose to partner with Tile Warehouse on this particular Westfield project?

SG were looking for an organisation that had the scale and financial strength to deliver operationally as well as substantial knowledge and expertise. They chose Tile Warehouse because we have in-depth knowledge of natural stone, the logistics to manage a project of this scale and understanding of SG's requirement's. Also, the Volokas Marble we submitted met their design requirements.

As part of the tendering process we had to submit samples which is where  our combined stone experience  helped. We could see the issues and discussed in depth with SG how to manage these.


Why 'Greek' Volokas  marble?

The SG design team selected Volokas as the right look even though using natural marble in a shopping malls in NZ is not common. However, SG are very experienced in shopping mall sealing, cleaning and maintenance so understand the requirement's from both an installation and maintenance perspective.


How many months of planning was involved before product selection?

Planning to product choice took at least 8 months from the time we started to submit samples with different options. Post selection was a visit to Greece with the SG to agree on control samples. Then the hard work started!


What were the Challenges?

There were multiple challenges in that the specifications and QC requirements were very precise, with tight time lines. Matching the control sample holds a challenge in that when you are dealing with a natural marble that’s quarried from blocks then cut, all the natural variations are realised and from one marble block to the next. It can also be difficult to match a designers requirement and vision of end look with the reality of what comes from nature. To combat this with least disruption, we put QC checking processes in place and Stephan, our Commercial Manager visited Greece to ensure correct material selection of a huge shipment working alongside a local Greek QC.

Regarding supply, after a lengthy tendering process we carried out due diligence and checked all incoming material - 40 containers worth, by hand! 300 pallets were sorted removing tile that was outside the control samples and re-imported additional stock at no charge to SG.

Stephan, as well as one of our Commercial team are still on site weekly, working with the two tiling gangs, ensuring all the material is up to our high standards. It is fair to say our stringent control requirement’s and attention to detail were not always well received but our client has expectations and our role was to deliver on these, so it was a prerequisite to a successful project.

The scale of the operation that is required to look after the logistics on a project of this size and the timelines is no mean feat. With close to 40 containers for the project arriving in New Zealand, this was a significant undertaking by Tile Warehouse. We are also assisting with the provision of Basalt for external areas as well as food courts.

What has become very clear though is that SG group appreciate all the effort our commercial team put into the source and supply of the Volakas marble and have looked to us on a multiple of occasions to solve other stone and tile requirements since.

We look forward to viewing the results of this stunning marble with 230 new stores opening at the end of 2019.

277 Westfield, Newmarket. 

277 Westfield, Newmarket.

277 Westfield, Newmarket.

277 Westfield, Newmarket.

277 Westfield, Newmarket.

277 Westfield, Newmarket.

277 Westfield, Newmarket.

277 Westfield, Newmarket.

277 Westfield, Newmarket.

277 Westfield, Newmarket.

Tile Warehouse
New Zealand
Always choose Tile Warehouse...The ultimate choice for your tile space! At Tile Warehouse we believe it’s all about you. We want to understand what you’re looking to achieve and ensure we match your needs with our ranges.We will ensure through every level of your decision making process that you are guided and assisted by trained tile specialists who will assist you in design and technical selection. We are passionate about ensuring you are looked after and will not accept anything less.No two customers are the same and we get real satisfaction helping you, the customer, select the right product and co-ordinate your finishes to create inspirational living spaces that meet and exceed your expectationsTrained specialists... Our colleagues are trained and are industry specialists. We can assist by ensuring you have the correct substrates, tile finishes, glaze hardness and waterproofing through to matching your project with an installer who has the right capabilities.As a specialist tile supplier, we understand what will work both aesthetically and technically. We import all of our material and have absolute confidence in the quality and source of our tile and stone. With over 350 000m2 in stock at our Auckland tile warehouse, we can supply most of what you need ex-stock which is first-quality and batch controlled .We are continually sourcing material from Italy, Spain and around the globe and will have available in stock with over 1000 Stocked lines and if that is not enough we can find you what you need from one of our exclusive suppliers.  We also have the largest retail showroom profile in the industry. We have stores strategically located nationwide from KeriKeri to Invercargill with 21 in the North Island and 6 in the South Island.In short we are here to provide you Outstanding Selection, Quality, Design assistance, Delivery and after sales Service. Industry Recognised in the Commercial sector…After 30 years in business, Tile Warehouse has reached unprecedented status as a supplier of first-quality tile and stone including porcelain, ceramic, glass and metal tiles, mosaics and natural stone.Much of our success is based on the philosophy throughout our company of going above and beyond in our service to customers. We aim for excellence in everything we do from our expertise on tiles to top-line design, range, product quality and service.We are recognised as a leader in the architectural industry and have a full team of representatives with nationwide coverage for commercial & residential builds. Between us, we have over 100 years of combined tile & stone experience.We operate in accordance with firmly-consolidated values such as innovation and quality which has resulted in enormous trust within all sectors of the building industry. This includes supply and install specifications for all projects. We ensure we provide guidance on the entirety of a project alongside a team-led approach to a fit-for-purpose product selection . Unbeatable installation products…At Tile Warehouse, we also stock a comprehensive range of adhesives, grouts, tile cutters and all tiling tools for installation whether it be for a large commercial or the smallest residential project. For more in-depth information, you can download our product and technical specifications here.For those who are interested in DIY tiling, our staff can assist with advice on installation and the tools required to get the job done. For further information, you can download our DIY and other helpful information booklets here. Our promise to you...At Tile Warehouse we source and import only first-quality tile and stone. In fact, we are so confident in the quality of our products that we offer a 10 year guarantee on all tile we supply for residential needs. 


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